User Experience Inventory (UXinv)
User Experience Inventory (UXinv) is a method for understanding
what someone wants to achieve, why they want to achieve it, what
might stop them, and how their actions, tools, and conditions shape
their experience so that we can identify gaps, misalignments, and
improvements.
Author
UXinv is the work of Jacob Moorman, whose independent research
and designs are available at zerotrack.net.
License
User Experience Inventory © 2024 by Jacob Moorman is licensed
under CC
BY-NC-ND 4.0.
Model
Technical Attributes
- While commonly applied to users and customers, UXinv can also
be used to understand adversaries or allies, which is particularly
valuable in security, risk mitigation, and control design.
- Organizes critical factors such as objectives, motivations,
actions, interfaces, constraints, and outcomes without imposing its
own timeline model, enabling seamless integration with other
methods (e.g., Customer Journey Mapping, Event
Condition Timeline).
- UXinv models can be updated iteratively as new details emerge,
allowing ongoing refinement and a current, accurate representation
of the experience landscape.
- By systematically considering success, failure, and partial
success, UXinv resists survivorship bias, ensuring a balanced and
realistic understanding of experiences.
- UXinv uncovers gaps in understanding, accounts for variability
and constraints, supports change risk management, and assists in
identifying areas where additional information or action may be
needed.
- UXinv can examine experiences in past, current, and future
states, supporting both high-level (macro) understanding and
detailed (micro) exploration of timeline segments.
- UXinv effectively complements other structured analytic
techniques and generative AI to enhance and broaden human analysis
without sacrificing clarity or rigor.
The Paper
Supporting Materials
Release History
- Original release: 2024-09-24
- Second release: 2024-11-04
- Third release: 2024-11-07
Additional content is available at: zerotrack.net
