User Experience Inventory (UXinv)
User Experience Inventory (UXinv) is a method for understanding what someone wants to achieve, why they want to achieve it, what might stop them, and how their actions, tools, and conditions shape their experience so that we can identify gaps, misalignments, and improvements.
Author
UXinv is the work of Jacob Moorman, whose independent research and designs are available at zerotrack.net.
License
User Experience Inventory © 2024 by Jacob Moorman is licensed under CC BY-NC-ND 4.0.
Model
Technical Attributes
- While commonly applied to users and customers, UXinv can also be used to understand adversaries or allies, which is particularly valuable in security, risk mitigation, and control design.
- Organizes critical factors such as objectives, motivations, actions, interfaces, constraints, and outcomes without imposing its own timeline model, enabling seamless integration with other methods (e.g., Customer Journey Mapping, Event Condition Timeline).
- UXinv models can be updated iteratively as new details emerge, allowing ongoing refinement and a current, accurate representation of the experience landscape.
- By systematically considering success, failure, and partial success, UXinv resists survivorship bias, ensuring a balanced and realistic understanding of experiences.
- UXinv uncovers gaps in understanding, accounts for variability and constraints, supports change risk management, and assists in identifying areas where additional information or action may be needed.
- UXinv can examine experiences in past, current, and future states, supporting both high-level (macro) understanding and detailed (micro) exploration of timeline segments.
- UXinv effectively complements other structured analytic techniques and generative AI to enhance and broaden human analysis without sacrificing clarity or rigor.
The Paper
Supporting Materials
Release History
- Original release: 2024-09-24
- Second release: 2024-11-04
- Third release: 2024-11-07
Additional content is available at: zerotrack.net
